AI and the future of work
How automation, generative AI and algorithmic management reshape jobs, skills and inequality — starting with the workers who feel it first. Published in Sociology Lens, with a second study at revise-and-resubmit.
PhD researcher · Syracuse University (iSchool)
Naim Bin Hasan
I study how AI and online platforms are changing work — and I build the software, too.
- AI & the future of work
- Human–computer interaction
- Digital labor & online freelancers
- ICT for development
I'm a PhD researcher in Information Science & Technology at Syracuse University. Before research, I spent years as a full-stack developer with 100+ freelance builds on Fiverr and Upwork — so today I study the freelancers and platforms I used to work inside.
hi, I'm Naim 👋
What I'm working on
Research interests
Four connected interests, one question: what happens to people when software and AI organize their work — and what should we build once we know? I study it with mixed methods, then write the tools the findings call for.
Human–computer interaction
How students and workers actually use AI agents and tools. I analyze thousands of student conversations with an AI tutor chatbot (AI Programming Research Group) and build learning tools for Gravity Spy, the citizen-science project behind LIGO.
Digital labor & online freelancers
Platform and gig work and the algorithms that manage it. My master's thesis follows Bangladeshi freelancers on Upwork and Fiverr through 24 in-depth interviews — work I did myself first, with 100+ client projects.
ICT for development (ICT4D)
How information systems, platforms and mobile internet open — or close — economic opportunity in the Global South, and how AI is reshaping that path for workers in countries like Bangladesh.
The paper trail
Education
PhD, Information Science and Technology
Syracuse University School of Information Studies (iSchool)
- Funding
- Graduate Research Assistantship, full support.
- Working on
- Gravity Spy — web tools, AI-supported learning resources and trace-data analysis for LIGO's citizen scientists.
MA, Sociology
Florida Atlantic University Department of Sociology
- Committee
- Dr. Carter M. Koppelman (chair), Dr. Phillip A. Hough, Dr. Lotus Seeley.
- Funding
- Graduate Teaching Assistantship, AIBS Fellowship and FAU Thesis & Dissertation Scholarship.
MSS, Sociology
University of Dhaka Department of Sociology
- Focus
- Development studies — development and underdevelopment, development in South Asia, and population, politics & development.
- Methods
- Advanced Research Methodology.
BSS (Honours), Sociology
University of Dhaka Department of Sociology
- Monograph
- Playground Accessibility and Its Impacts on Youth: A Sociological Study in Dhaka City.
- Coursework
- Research Methodology · Sociology of Poverty · Migration & Diaspora · Gender, Violence & Development · Political Sociology
Professional Certificate, Full Stack Software Development
IBM via Coursera
- Courses
- Cloud Computing · Web Development (HTML, CSS, JavaScript) · Git & GitHub · React · Node.js & Express · Python for Data Science & AI · AI Apps with Flask · Django & SQL · Docker, Kubernetes & OpenShift · Microservices & Serverless · Capstone Project · Final Assessment
The codebook
Experience
Every role below is tagged the way I'd tag a transcript. Pick a code to bring its passages forward.
Codes
Syracuse University School of Information Studies (iSchool) · Syracuse, NY
Fall 2026 — Present-
Graduate Research Assistant
- Contribute to Gravity Spy, the citizen-science project supporting the Nobel Prize-winning LIGO gravitational-wave observatory.
- Design interactive web tools, build AI-supported learning resources and analyze trace data to deepen volunteer engagement.
-
Research Practicum — Student–AI Chatbot Interactions
- With the AI Programming Research Group and Dr. Kevin Crowston: analyzing student conversations with the AI tutor chatbot in IST 256, Syracuse's introductory Python course, across three semesters.
- Testing whether adaptive help-seeking (asking the AI to explain) versus executive help-seeking (asking it to do the work) relates to learning — statistical, sequence and text analysis in R, toward a co-authored paper.
Florida Atlantic University Department of Sociology · Boca Raton, FL
Fall 2024 — Spring 2026-
Graduate Teaching Assistant
- Taught, assisted and graded undergraduate courses, coaching students through research methods, data analysis and digital tools.
-
Research Assistant — Fulbright Global Scholar Project
- Coded and analyzed in-depth interviews on coffee-farming livelihoods in Colombia, Kenya and Vietnam for the forthcoming book manuscript Cultivating a Taste.
Autism After 21 Florida · Internship
Summer 2025-
SOAR Program Counselor
- Ran pre-employment skills training for young adults on the autism spectrum and analyzed program assessment data for outcome evaluation.
Zilberman Insurance Remote
2020 — 2023-
Full Stack Software Developer
- Built and maintained enterprise web applications, including real-time, API-integrated dashboards operations staff used daily across 100,000+ SQL rows.
Fiverr & Upwork Remote
2019 — 2023-
Freelance Web Developer
- Delivered web apps, dashboards and e-commerce systems — working under the ratings, deadlines and algorithmic management I now research. The fieldwork came before the field.
The record
Publications & talks
Four peer-reviewed journal articles, a master's thesis in the FAU permanent collection, one revise-and-resubmit, and conference presentations — all since 2025. Cited as Hasan, N. B. — e.g. (Hasan, 2026).
Trading Precarities: How Bangladeshi Freelancers Leverage the Digital Economy Amid Local Insecurity and AI Disruption
Master's thesis, Florida Atlantic University · FAU Digital Commons ↗ (Hasan, 2026) ThesisAI Efficiency vs Human Empathy: A Paradox of AI and Human Agents in Service Support Interactions
Sociology Lens (Wiley) · 10.1111/johs.70027 ↗ (Hasan, 2025) Peer-reviewedSurvival or Transition? How AI Reconfigures Work, Control, and Inequality in the Global South
Qualitative interviews · Hasan, Naim B. Revise & resubmitEducation and Escape: Student Migration to the US from Bangladesh After the July 2024 Revolution
Mid-South Sociological Association, 51st Annual Conference · South Carolina Conference talkThe Growth of Online Freelancing in Bangladesh: Economic Integration and Labor Vulnerability
14th Annual SAGGSA Conference, Florida International University · Miami Conference talkBacked by
Funding & recognition
Awards & fellowships
- $28,000
Graduate Excellence Fellowship, Purdue University2026 · PhD admission offer · declined for Syracuse
- $500
Sociology Graduate Student Achievement Award, Florida Atlantic UniversityApril 2026 · Department of SociologyAwarded to one final-year graduate student for extraordinary achievement.
- $3,000
American Institute of Bangladesh Studies (AIBS) Fellowship2025 · National competition · thesis fieldwork
- $1,200
FAU Graduate Thesis & Dissertation Scholarship2025 · Master's thesis project
- $1,000
Departmental Travel Grant, FAU2025 · MSSA conference presentation
- Honor
Govt. Honors Scholarship for conduct, grades and attendance2023 · Undergraduate
- Honor
Asian Youth Leader, Scholastic Foundation Nepal2022
Training & certifications
- Quantitative MethodsUniversity of Amsterdam · Coursera · 2024
- Social & Behavioral Research InvestigatorsCITI Program · 2024
- Sociological Research Workshop SeriesFlorida Atlantic University · 2024
Professional memberships
ASIS&TMid-South Sociological AssociationDhaka University IT Society
Systems I built
Applied systems
A few of the full-stack platforms I've shipped — custom CMSs, SaaS, payments and real-time apps. The full portfolio lives on my developer profile.
Nonprofit CMS · Live
DOHPS — Nonprofit Website & CMS
Scholarship applications with review workflow, donation management, job postings, media library, multilingual content and per-page SEO.
LaravelVue.jsMySQLTranslatable
dohps.org ↗
Publishing platform
Scholarly Journal Platform
Author submissions, reviewer portal, editorial decisions, volumes & issues, article payments and an automatic Word-to-PDF typesetter.
Laravel 13PHPWordmPDFRoles
EdTech SaaS
EduKit — College Counseling Tool
Compares colleges by cutoffs, placements and fees, with subscription plans, coupons, Razorpay checkout, Google sign-in and PDF reports.
LaravelInertiaVue 3Razorpay
Ordering & delivery
Ezorders — Restaurant Ordering
Multi-store menus and modifiers, Stripe payments, Twilio verification, DoorDash dispatch and automatic kitchen-receipt printing.
LaravelStripeTwilioDoorDash API
Real-time app
reopen.chat — Live Chat Rooms
Public rooms, private messages, moderation with bans and blocks, custom themes, captcha sign-up and a JSON API.
Laravel 11PusherWebSocketsREST API
Trilingual CMS · Live
Law Firm — Syed Haider Ali & Associates
A Bangla, English and German law-firm site with a full CMS for lawyers, practice areas, portfolio files and SEO.
LaravelVue.jsTranslatableSEO
shaiderlaw.com ↗Two toolkits, one desk
Methods & stack
I do my own data collection and my own instrumentation. My research interests — AI and the future of work, human–computer interaction, digital labor and online freelancers, and ICT for development — sit where these two columns overlap.
Build
Software engineering
Languages
Frameworks
Servers & DevOps
Data & APIs
AI-assisted development
Study
Social research
Qualitative & ethnographic
Quantitative & computational
Coursework
Photos of Naim Bin Hasan
Gallery
From the University of Dhaka to Florida Atlantic and now Syracuse — campuses, conferences, PhD visits and the life in between. Tap any photo to open it.
Let's talk about work
Contact
Based in Syracuse, New York. Open to research collaboration, co-authorship, peer review, invited talks, and consulting on labor and AI questions alongside the PhD. Need a web app built? That's my developer profile.
Office Naim Bin Hasan PhD Researcher · School of Information Studies (iSchool) Syracuse University 337 Hinds Hall, Syracuse, NY 13244 [email protected]Open in Maps ↗